Điều khoản dịch vụ
The agreement governing your use of Yoho Mobile services
Cập nhật lần cuối: 2026
1. Thông tin công ty
YOHO MOBILE PTE. LTD. ("Yoho Mobile") là một công ty được đăng ký tại Singapore, có văn phòng đăng ký tại 14 Robinson Road, #08-01A, Far East Finance Building, Singapore 048545.
2. Dịch vụ
Yoho Mobile provides eSIM data plan services through its website and mobile applications, covering 200+ countries and regions worldwide. Our services include:
- Purchase and management of eSIM data plans
- Free eSIM trial service
- Live customer support
3. Trách nhiệm của người dùng
When using Yoho Mobile services, you are responsible for:
- Ensuring your device supports eSIM (verify on the compatible devices page)
- Providing accurate contact information
- Complying with local laws when using data services
- Not engaging in any activity that may harm network operations
4. Giá cả & Thanh toán
- All prices displayed in USD or your selected currency
- Payments are processed by third-party providers
- Prices may adjust due to currency fluctuations
- Promotional pricing applies during published campaign periods only
5. Chính sách hoàn tiền
For full refund terms, see our Refund Policy. Core rules:
- Unactivated eSIM orders are eligible for a full refund within 30 days of purchase
- Device incompatibility verified by support is eligible for refund
- Verified technical issues (not caused by user) are handled per policy
- Activated and in-use eSIMs are not eligible for refund
- Connection issues caused by user device settings are not covered
6. Sử dụng hợp lý
- Data plans are intended for personal, normal use
- Abuse of data or network interference via technical means is prohibited
- Violations may result in service suspension
7. Chính sách giao hàng
eSIM is a digital product and is delivered instantly after purchase:
- Email: QR code and installation instructions are sent to the email provided at checkout
- In-app: View and install directly via the Yoho Mobile app
- Delivery time: Usually within minutes after successful payment
As eSIM is a digital product, no physical shipping is involved.
8. Phương thức thanh toán
Yoho Mobile supports the following payment methods:
- Credit/Debit cards: Visa, Mastercard, American Express
- Digital wallets: Apple Pay, Google Pay
- Other: Local payment methods in select regions
Payment security:
- All transactions go through encrypted channels
- Yoho Mobile does not directly store your payment information
- Payments are processed by PCI DSS-compliant third-party providers
9. Quyền riêng tư
Chúng tôi rất coi trọng quyền riêng tư của bạn. Xem Chính sách quyền riêng tư của chúng tôi để biết chi tiết.
10. Tuyên bố từ chối trách nhiệm
- Yoho Mobile relies on third-party carriers for network service and makes no guarantee on coverage, speed, or temporary outages
- Service availability may be affected by local network infrastructure
- Yoho Mobile reserves the right to modify these terms when necessary
11. Luật điều chỉnh
Các điều khoản này được điều chỉnh bởi luật pháp Singapore.
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