Política de privacidad

At Yoho Mobile, protecting your privacy is critical. This Privacy Policy is designed to ensure the confidentiality and security of information provided by our valued users and customers. By subscribing to Yoho Mobile's eSIM plans, you agree to the terms outlined in this privacy statement.

We collect information for various business purposes, including but not limited to:

• Processing transactions and generating invoices for our products
• Responding to your service requests and providing support
• Identifying and resolving current and potential issues with our products
• Enhancing and developing our products
• Recommending other products or services
• Making informed internal business decisions
• Providing personalized service and experience
• Protecting our rights and assets
• Notifying you of other services offered by Yoho Mobile

All information you provide is securely stored and protected against unauthorized access. Your personal information is never disclosed to third parties without your explicit permission.

We take steps to ensure that information you provide is recorded accurately and completely, and we assist with corrections when necessary.

a. Personal information collected from customers

When you purchase an eSIM from Yoho Mobile on our website, we collect the following personal details:

• Your name
• Your email address
• Your phone number
• Your address

b. Non-personally identifiable data collected on this website

We collect and store non-personally identifiable information in our server logs, including:

• Browser type
• IP address
• Operating system
• Date and time of visit
• Pages visited on the website
• Time spent on the website
• Return visits

We also use Google Analytics to record non-PII data to better understand user behavior and manage our website.

c. Financial transactions

Credit card transactions are processed securely by leading third-party credit card processors. Your information is encrypted and used only to complete the necessary transaction. Our database only stores the last four digits of your credit card for verification and approval.

d. Cookies

We use cookies to improve website functionality and user experience. You can manage or disable cookies via your browser settings, but this may affect some features.

Your personal data is retained until a cancellation request is received. In all cases, your personal information is securely stored on Yoho Mobile's servers.

We have a dedicated department for customer care during product use. Personal information security requirements always apply to projects related, jointly implemented, or outsourced for the purposes stated in this policy. Legal requirements may require us to disclose your personal information when reasonably necessary to comply with legal processes. In the event of a merger, integration, or partial/full transfer to another company, the buyer will have access to information we store, including your personal information.

Company name: YOHO MOBILE PTE. LTD.

Registered office: 14 Robinson Road, #08-01A, Far East Finance Building, Singapore 048545

If you wish to access and correct the personal information you've provided:

• Contact us directly via WhatsApp/hotline +1 838 883 9588
• Email [email protected]

At Yoho Mobile, protecting your personal information is critical. You can trust that YOHO MOBILE will not share, sell, or rent the information you provide to any third party. We commit to using your information only for the following purposes:

• Improving customer service quality
• Resolving disputes and complaints
• Fulfilling legal obligations

If you have any questions, comments, or concerns about our privacy policy or misuse of personal information, please contact us via 24/7 hotline/WhatsApp +1 838 883 9588 or by email at [email protected] for immediate support.

This policy does not replace or modify any existing agreement you have with Yoho Mobile. If you use or subscribe to our products, our Terms of Service and other applicable terms may apply to your use, purchase, or subscription. If this policy conflicts with those terms, the terms and agreement prevail, limited to the scope of inconsistency.

We may update this policy if our practices change significantly, or if required by law or regulation. If we plan to use or disclose personal information in a way materially different from what was described in this policy when the data was collected, we will notify you by email or via a prominent notice on our website. We encourage you to review this policy regularly.

Communications and transactions over the Internet carry inherent security risks. YOHO MOBILE is not liable for any direct or indirect, incidental or consequential, special or punitive damages or losses resulting from unauthorized use, alteration, deletion, disclosure, or security breaches (including system intrusions).

YOHO MOBILE provides links to other websites for reference and to help you find other online resources. We are not responsible for the privacy practices or content of these external websites.

By visiting this website and using its services, you unconditionally agree to this Privacy Statement and our Terms of Service.

Yoho Mobile reserves the right to make adjustments to the privacy statement without notice. We encourage users to review the privacy statement before visiting other pages of this website. If you have any questions about our privacy policy, please contact us via [email protected] or 24/7 hotline/WhatsApp +1 838 883 9588.